Student Help & Support
If you are on campus, please visit us in the Help Desk, Tech 265
You may request assistance in person from a technical assistant on duty during our normal business hours.
If you are off campus, you may call the Help Desk
phone number or submit a trouble ticket online at:
On campus extension: 5511
Off campus: 219-785-5511
If you are in need of after hours support, please
submit a trouble ticket online at:
We will get back to you within 24 hours. Otherwise, please leave a voicemail message at 219-785-5511. Please include your username, name, phone number, and a brief description of the problem you are experiencing. Check here for a listing of our business hours.
If you are able to successfully login to the myPNC portal, there is a tab called eHelpDesk that takes you to the same location as the button.
If you suspect your problem is an expired password, you may check here for instructions to change your password.
If you do not know your password, you will need to come to the Help Desk, T265 during normal business hours to receive a new temporary password. You will be asked for your 10-digit PUID#, along with your Username. This information is located on your Letter of Admission or you may contact your Academic Advisor. At that time we will instruct you to set up a new password, along with "Security Questions & Answers" that will allow you to manage your own account. Once you have set up your security questions, you will have the ability to unlock, reset or change your password yourself. You will need to bring a picture ID in order to receive a password.