PNC Proxy Access FAQ

What is PNC Proxy Access?

  • Enables students to authorize another person such as a parent, guardian, spouse/partner to view their student information. Individuals granted proxy access by a student will have the ability to view certain Self-Service Banner (SSB) pages e.g. schedule, grades, financial aid, bill, using their own Self-Service Banner credentials (PIN). Note: Only individuals with a valid email address can be granted proxy access.
  • Enables students to provide a passphrase to a proxy for them to use when speaking with a PNC representative (Enrollment Services staff and Academic Advisors) about the student’s data as contained within the student information system. This added security ensures the confidentiality of a student’s information under FERPA regulations.

Access to PNC Proxy Access by the Student

  1. Log in to Self-Service Banner (SSB) via the MyPNC portal from https://my.pnc.edu
  2. Click on FERPA/PNC Proxy Access and complete FERPA Authorizations as instructed.
    Once completed the PNC Proxy Access Management menu will be displayed.
  3. Click on PNC Proxy Access Management
    1. Add a third-party (proxy) e.g. parent, guardian, spouse/partner
    2. Authorize Self-Service Banner (SSB) pages that may be viewed by a third-party (proxy)
    3. Provide a passphrase for a third-party (proxy) to discuss your student information with a PNC representative

Action Items for Third-Party (proxy) identified by the Student

  • Watch for a “New Proxy Identity” email from a student notifying you that you have been identified as a proxy for the student.
    • Use the Temporary PIN provided to access the proxy access pages via the link contained in the email and establish a New PIN as well as provide your profile information.
  • Watch for a “New Proxy Relationship” email from a student
    • Once received contact the student and ask them to send you a list of the Self-Service Banner pages they have authorized you to view (if you have not yet received the Authorization email as noted below).
  • Watch for an “Updated Proxy Access Authorization” email from a student letting you know which Self-Service Banner (SSB) pages you have been authorized to view.
  • Watch for a “Send Updated Proxy Passphrase” email from a student. The Passphrase contained in this email is for your use when speaking with a PNC representative (Enrollment Services staff or Academic Advisors) about data contained in the student information system for the student.

PNC Representative (Enrollment Services staff and Academic Advisors) – INB forms related to PNC Proxy Access

  • Authorization Maintenance (TVAAUTH) form: Displays PNC Proxy Access FERPA Authorizations (both authorized and rescinded)
  • Proxy Access Management (GPAPRXY) form: Displays who has proxy access and to what Self-Service Banner (SSB) pages, as well as email communications that have been sent.
  • Proxy Access Management (GPAPRXY) form: Displays the Passphrase to be provided by the third-party (proxy) when speaking with the PNC representative.

How Does Proxy Access Work?

  1. A student who is eligible to create proxies for herself/himself signs into Self-Service Banner and clicks on FERPA/PNC Proxy Access menu to complete FERPA Authorizations as instructed. Once completed the PNC Proxy Access Management menu will be displayed.
  2. Click on PNC Proxy Access Management to add a third-party (proxy) e.g. parent, guardian, spouse/partner. Note: A person can only have a single proxy relationship with another person. For example, if you are a parent proxy, you cannot also be a potential employer proxy for the same person. However, a proxy may have multiple relationships for example, multiple children may establish a proxy with their parents. Proxies are uniquely identified by an e-mail address that is not case sensitive.
  3. When the student submits the proxy’s information the new proxy communication is formatted and sent out. The communication sent to the new proxy includes an action URL and an action password. Note: The action URL is a single use URL, therefore a potential proxy cannot use it to access the system repeatedly. Subsequent uses of the action URL will redirect to the proxy login page. A proxy or related person who wishes to reset the PIN will receive an e-mail message that must be used to set a new PIN.
  4. The student who set up the proxy can change the specific Self-Service pages or group of pages they authorize their proxy to access at any time.
  5. The proxy receives the new proxy e-mail, accesses the URL, and enters the action password to authenticate.
  6. The proxy can select a person tab and view the authorized Self-Service Banner pages.
  7. The proxy will be connected to Self-Service Banner and can now begin to access the page(s) that were authorized for them by the student. On the Proxy Profile page, the proxy can request a pin reset, change their associated e-mail address, as well as update other profile information, but the proxy cannot change the pages that they are eligible to access. Note: The proxy has not been granted access to any Self-Service Banner pages that allow updates.
  8. At any point the student may alter the proxy relationship, not only modifying the Self-Service Banner pages the proxy can access but they can also inactivate the proxy relationship using the start and stop dates.
  9. At any point, authorized staff can use the GPAPRXY form to review the proxies that have been set up for a Banner person, see a list of authorized pages, a history of authorized pages accessed by the proxy, a history of communications sent to the proxy, and view relationship data including description, pass phrase, start, and stop dates.

Viewable Self-Service Banner Pages

The following Self-Service Banner pages may be assigned by the student to a third-party (proxy). These pages are viewable only.

Financial Aid
   Financial Aid Status (Displays documents needed to complete aid file, if any)
   Important Financial Aid Messages
   Cost of Attendance (Estimated Cost of Attendance for financial aid awarding purposes)
   Eligibility (Displays documents needed from the student to complete the financial aid file, if any)
   Award Information
   Award Messages (Messages, if any, related to fund awarded to the student)
   Award Payment Schedule (Anticipated date awards will post to the student’s account)
   Award History
   Loan Application History
Personal Menu
   Addresses and Phone Numbers
   Email Addresses
Registration
   Student Detail Schedule (Displays course schedule detail for selected term)
   Registration Status
   Active Registration
   Registration History (Displays active as well as completed registrations)
   Concise Student Schedule (Display class schedule and detail for selected term)
Student Account
   Account Detail for Term (Displays account detail including charges, payments, and balance due)
   Tax Notification (Displays 1098-T information for a selected tax year)
Student Records
   Holds (Displays student or account holds, if any)
   Midterm Grades
   Final Grades
   Academic Transcript (Displays an unofficial academic transcript)
   Student Information (Displays student and curriculum information for the student)
   Advisor Information (Displays academic advisor information)

Frequently Asked Questions for Students

Access to PNC Proxy Access

Q. Which students can set up a proxy in PNC Proxy Access?

A. Any current student in Self-Service Banner has the ability to set up a proxy. The student can designate access to a selected individual (a proxy) by logging in to Self-Service Banner and from the Main Menu choosing FERPA/PNC Proxy Access. Note: Students are required to complete the on-line FERPA Authorization to Release/Discuss Student Data in order to be able to access the PNC Proxy Access Management menu.

Q. Why can’t I use the same email address for my mom and dad or other proxy?

A. The unique identifier for the proxy in Self-Service Banner is the proxy’s email address. An email address can only be associated with one person.

Self-Service Banner Page Authorizations

Q. I am selecting Self-Service Banner pages I want my proxy to view but where is the “save” button?

A. Your authorizations on the Authorization web page are automatically saved. There is no “save” button. To view your Authorization activity, select the “History” tab.

PNC Proxy Access Functionality

Q. What does the lock mean when I see it next to my proxy’s name on the PNC Proxy Access Management webpage?

A. The lock is displayed until you click on the proxy’s name and select a relationship for the proxy.

Q. What does the number of pages mean next to my proxy’s name on the PNC Proxy Access Management webpage?

A. The number of pages indicates the number of items of information you have authorized your proxy to view. Each item is available as a separate web page.

Q. I no longer want my proxy to have access to my Self-Service Banner pages. What do I do?

A. Access to the Self-Service Banner pages can be removed in several ways. You can change the “Stop Date” on the “Profile” tab for the proxy and/or you can remove all checkmarks on the “Authorization” tab. The proxy will no longer see your name when they access Self-Service Banner.

Q. How can I tell if my proxy has viewed any of my Self-Service Banner pages?

A. Click on the “History” tab to view the activity for that proxy. The webpage will display the most recent activity including access to Self-Service Banner pages, pages being disabled, and details of your proxy’s access to Self-Service Banner as well as the pages the proxy has viewed. The most recent 40 items will display.

Q. What is the purpose of the History tab?

A. The History page display the most recent activity, including access Self-Service Banner pages being granted, or disabled, and details of your proxy’s access to Self-Service Banner as well as the pages your proxy has viewed. The most recent 40 items will display.

Q. Will my proxy be notified if I modify or remove authorization to view my Self-Service Banner pages?

A. There is no automatic notification sent when you modify an existing authorization on the “Authorization” tab for your proxy. You have the ability however to click the “Email Authorizations” icon and it will generate an email to your proxy.

Q. If I make someone a proxy can they call Purdue University North Central if they have questions about it?

A. If your proxy has a question about the functionality of PNC Proxy Access they should first check the Proxy FAQ’s. If your proxy has a question about information contained in one of the Self-Service Banner pages you have authorized them to view, they must provide the Passphrase you assigned to them when speaking with a PNC representative (Enrollment Services staff member or Academic Advisor).

Q. How do I know what Self-Service Banner pages there are that I can select for my proxy to view?

A. The Self-Service Banner pages available for a student to assign to a proxy are displayed on the “Authorization” tab. A brief explanation for each page is also available on the “Authorization” tab.

Q. I only want my proxy to have access for a particular time frame. Can I set a date range?

A. PNC Proxy Access allows you to set a start and end date for each proxy that you identify. On the “Profile” tab for each proxy you see the Start Date and End Date. Each can be changed.

Frequently Asked Questions for a Proxy

Access to PNC Proxy Access

Q. How do I login to PNC Proxy Access?

A. The initial email you received about PNC Proxy Access provided you with a unique URL to access PNC Proxy Access with a Action Password (temporary password). If you have already accessed PNC Proxy Access and set up your new PIN, then you can follow this link to Self-Service Banner.

This URL was also in the second email you received indicating that a relationship has been established by your student in PNC Proxy Access. It is suggested that this URL be bookmarked as a favorite.

Q. I was given an Action Password (temporary password) but on the reset page I am asked to supply the old PIN. What do I do?

A. Enter your Action Password (temporary password) in the box for Old PIN on the PIN reset page, and then enter a new PIN (Personal Identification Number) according to the directions.

Q. What is a PIN?

A. PIN, the acronym for Personal Identification Number, is a password made up of numbers and letters used to access PNC Proxy Access.

Q. I can’t remember my password/PIN. What do I do?

A. You can easily change your password by going to the PNC Proxy Access login webpage and select the “Forgot Pin” icon. An email will be sent to your email address with a unique link and Action Password (temporary password). You will use your Action Password (temporary password) as the “Old PIN” in the PIN reset process.

Q. I am trying to reset my PIN and I receive the following message: Your PIN has been disabled; you should have an email with directions telling you how to re-enable your PIN. I did not receive an email.

A. If you receive this message, please follow the directions to request a pin reset. Enter your email address and then select “Forgot PIN”. This will automatically generate an email with a temporary password. Please note that when you enter your temporary password in the “PIN” field, the temporary password is case sensitive and cut/paste may add extra spaces which will result in a failed attempt.

Q. My email address is changing. What do I do?

A. On your proxy profile page, update your email address and click save. The system will then send two email messages. The first to your old email address to inform you that a request for a change from this e-mail address has occurred and if it was done in error, there is a unique link to click to cancel the change. The second email is to your new email address indicating that a change to this address was initiated and a unique link to click to confirm this email address change.

Q. I received an email saying I initiated an email change when I did not initiate a change.

A. When a proxy changes their email address, the system will then send two email messages. The first to the old email address to inform the proxy that a request for a change from this address has occurred and if it was done in error, there is a unique link to click in order to cancel the change. The second email is to the new email address indicating that a change to this email address was initiated and a unique link to click to confirm this email change. If the proxy did not initiate the change, the proxy should click the link to cancel the request.

Q. I have an international address and on the profile page it asks for a state and zip code. What do I do?

A. This issue has been brought to the vendor’s attention. If you have an international address for now enter “Indiana” as the state and “99999” as the zip code.

Q. Why am I getting an error message when I look at my student’s information?

A. Cookies are set when a person is accessing Self-Service Banner. It is very important that when you are finished you completely close the browser. This will release the cookies so that if you then access Self-Service Banner again you will not receive an error message.

Q. How can I find out what my student has authorized me to see?

A. The student can easily email you a list of your Self-Service Banner page authorizations. Ask your student to go to PNC Proxy Access, and select your name from the list of designated proxies. The student then selects the authorization page and clicks on the icon “E-mail Authorizations”. An email will automatically be generated to you with the list of Self-Service Banner pages your student has authorized you to see.

Q. I used to be able to view Self-Service Banner pages, but now can’t. What happened?

A. The student is in control of the Self-Service Banner pages you can view. If you no longer can view a Self-Service Banner page please contact the student.

PNC Proxy Access Student Information

Q. Why can I not see what I expected to see in Self-Service Banner as a proxy?

A. The student is in control of what Self-Service Banner pages are authorized for you to view. Ask your student to email you the list of authorizations set up for you. If you are expecting to see something else, you need to discuss your need with your student.

Q. What do I have to do to be able to contact and ask questions of someone at Purdue University North Central about my student’s information?

A. PNC Proxy Access is a product that is controlled by the student as to who they identify to view information and what information a designee can view. To be able to ask questions about this information in person or over the phone you will need to provide the Purdue University North Central staff member (Enrollment Services staff member of Academic Advisor) with the Passphrase provided to you by the student who authorized you to have Proxy Access.

Q. How does a student give me FERPA authorization and a Passphrase so that I can contact and discuss my student’s information with a university official?

A. The student can easily grant a person FERPA authorizations and Passphrase as follows:

  1. Log in to Self-Service Banner (SSB) via the MyPNC portal from https://my.pnc.edu
  2. Click on FERPA/PNC Proxy Access and complete FERPA Authorizations as instructed.
    Once completed the PNC Proxy Access Management menu will be displayed.
  3. Click on PNC Proxy Access Management
    1. Add a third-party (proxy) e.g. parent, guardian, spouse/partner
    2. Authorize Self-Service Banner (SSB) pages that may be viewed by a third-party (proxy)
    3. Provide a passphrase for a third-party (proxy) to discuss your student information with a PNC representative (Enrollment Services staff member or Academic Advisor).

PNC Proxy Access Functionality

Q. I am a proxy for more than one student. How can I see my student’s information in Self-Service Banner?

A. For each student that has identified you as a proxy within PNC Proxy Access there will be a tab with each student’s name along the top of the webpage. When you select a name you will see the listing of Self-Service Banner pages that that student has authorize you to view.

Q. I am a proxy for more than one student. How can I tell which student’s information I am looking at?

A. When an Self-Service Banner page is selected that page is displayed in a new window. Located in the top right portion of the window is the name of the student whose Self-Service Banner page you are viewing.

About FERPA

PNC gives designated individuals access to view selected Self-Service Banner pages on-line through PNC Proxy Access. For those designated individuals to be able to discuss student information with an Enrollment Services staff member or Academic Advisor the student must also provide a Passphrase for the designated individuals. Both types of access to student data require the student to give the designated individual Family Educational Rights and Privacy Act (FERPA) authorization.

What is FERPA?

The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of education records for all students at the university. The general principle is that student education records are considered confidential and may not be released to third parties (including parents, a spouse) without the student’s written consent.

Student Rights Under FERPA