Student Support

Support for Online Learners

Computer with graduation cap

Get Started

Is online learning for you? Do you have questions about getting started? This is the place to learn more!

Find all of your needed services, including BlackBoard and Banner, at the PNC Portal: http://my.pnc.edu

Get Support

Accessing BlackBoard Learn

You may access BlackBoard through two methods:

  1. The MyPNC portal under “BlackBoard”
  2. http://mycourses.pnc.edu 

BlackBoard Orientation Course

The PNC BlackBoard Orientation Course is an online course in Blackboard Learn designed to help you make the most of your courses in BlackBoard, including training you on most features that you will be required to use in the system. This course is always available to you through your My BlackBoard course list.

My BlackBoard Tab

Student orientation link

The Office of Learning Technology monitors the BlackBoard Orientation course and can assist you if you have questions. Simple use the Send Email tool to send a note to instructors, or post a message in the Q&A Message Forum. Your instructor may also be monitoring your progress in the course, so be sure to follow instructions and complete the course for best results! The course should take you no more than 60 minutes to complete.

Need technology help?

BlackBoard

Using BlackBoard in your classes? Review these tutorials for assistance.

View all of our available Student Support YouTube Videos

Check the BlackBoard OnDemand Student Help Center anytime for even more video and PDF tutorials to meet your needs.

Other Software

Your instructors may ask you to use other software from time to time, such as Adobe Connect, LockDown Browser, Google Hangouts, and more. Use the links below for help when you need it:

PNC Office of Disability Services

Please visit http://www.pnc.edu/sa/disability-services/ to learn more about PNC’s services for students with disabilities, including accommodations that can be requested of faculty for students needing assistance in the classroom.

student with computer studying

Being a Successful Online Student

Being successful online means managing your time well, studying on a consistent schedule that works well for you, and being willing to seek out help when you need it. Online learners must be self-directed and self-motivated in order to stay ahead of the game and on top of assignments and exams.