Information Services -
Terms of Service Documentation
Information Services Links
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The Information Services management has drafted the following documents to outline the minimum level of service you, as a member of the Purdue North Central community, should expect from us.
Help Desk
The help desk acts in two capacities for faculty and staff support. First, the help desk can provide immediate phone assistance for problems easily corrected over the telephone. Second, the help desk will act as the primary point of contact to record, assign, and track work requests for all sections of the Information Services Department by the faculty and staff.
Multi-discipline Academic Computing Labs
The Information Services management created this document to detail what you, the instructor, can expect from us when you request academic computing support. This document addresses the support of multi-discipline academic computer labs only. This agreement does not apply to computers used in individual offices or single discipline computer labs.
Student Computing
The Information Services management created this document
to detail what you, the student, can expect from us when you
use the non-instructional student computer labs and campus
kiosks. This document also addresses the resources available
to support student computing on campus and what you can
expect from the student lab assistants employed by Purdue
North Central. This document does not apply to teaching labs
and other single discipline computer labs.
Technical Support
This document addresses support of desktop computers in
faculty and staff offices. This agreement does not apply to
computers used for academic purposes, such as research
projects or student use.
If you have any questions, concerns or suggestions, please feel free to email the Lab Coordinator.
