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Information Services -
Student Lab Technician
Information Services Links
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Job Description
ESSENTIAL DUTIES:
- Troubleshoot and repair computers in campus computer labs.
- Help sustain satisfaction of lab users, both Faculty/Staff and students.
- Help implement annual redistribution of lab computers.
- Promote a professional, yet friendly and helpful academic environment.
- Clean computer lab equipment and Kiosks in SWRZ, LSF, and TECH buildings.
- Attend training sessions and staff meetings.
- Become acquainted and work with the IS Help Desk Technical Assistants.
- Document any computer-related issues handled.
- Be responsible for working scheduled hours.
OTHER DUTIES:
- Communicate with IS staff to ensure reliability of campus computer lab equipment and network connections.
- Monitor, log and replace supplies as needed (i.e. printer paper, toner cartridges, staples).
- Answer Help Desk telephones as needed.
- Perform other duties as assigned.
QUALIFICATIONS:
- Generally hired as a Help Desk Technical Assistant first before becoming a Lab Technician.
- Prior experience working with computer hardware and software is required.
- Positive attitude and desire to assist others.
- Ability to work as part of a team.
- Enrollment in at least one PNC class per semester.
- High school diploma.
- Aptitude to learn about computer hardware and software.
HOURS:
- Working at least one 4:30pm - 8:30pm shift per week is required.
- We will work with you to come up with a schedule which is mutually beneficial.
- We do prefer you are available for at least 10 hours per week.
- The maximum hours you may work per week is 40.
STARTING PAY:
TO APPLY:
- Applications are available at the Help Desk (Technology Building, Room 265) or on this web page .
- This position will remain open until all required hours are adequately staffed.
If you have any questions, concerns, or suggestions, please contact the Help Desk at ext. 5511 or by email at: helpdesk@pnc.edu.
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