Information Services - Faculty/Staff Guides and Help

Information Services Links New and Prospective Students Student Guides and Help Student Computer Labs Faculty/Staff Guides and Help Policies **Notice** If you are an AOL user and you are having trouble accessing PNC resources such as Blackboard, MyPNC Banner, and email, do the following: 1. Connect to AOL 2. Minimize your AOL     screen 3. Start IE or Netscape 4. You will now be     able to access     Blackboard,     MyPNC Banner,     and your PNC email

The documents linked from this page are Faculty/Staff help files. These files are designed to help answer questions that you may have. If you are looking for a topic not covered in these pages, please email the Help Desk .

• Faculty/Staff Training
• GroupWise Email
• How to access your I:\, K:\, S:\ & W:\ drives from home
• Home Computer Security Issues (off-site link)
• Passwords
• Instructional Computing Resources
  • Procedure for requesting software for the computer labs
  • Current Software in the Student Labs
  • Proposed software changes for Fall 2009
• Download the Shared Drive (S:\ drive) request form. (MS Word document)
• ITaP Shopping
• Respondus Download
• Info on PNC IT Policies
• Computer Viruses
• McAfee Anti-Virus
  • Info on updating your virus definitions at home
  • Anti Virus Download
• Faculty/Staff Standard Desktop Software Images
• Administrative Computing Recommendations
• Microsoft Vista and myPNC Portal Compatibility

If faculty & staff have any questions, please contact the Help Desk at ext. 5511 or by email at: helpdesk@pnc.edu.