Information Services - Faculty/Staff Guides and Help

Information Services Links New and Prospective Students Student Guides and Help Student Computer Labs Faculty/Staff Guides and Help Policies **Notice** If you are an AOL user and you are having trouble accessing PNC resources such as Blackboard, MyPNC Banner, and email, do the following: 1. Connect to AOL 2. Minimize your AOL     screen 3. Start IE or Netscape 4. You will now be     able to access     Blackboard,     MyPNC Banner,     and your PNC email

The documents linked from this page are Faculty/Staff help files. These files are designed to help answer questions that you may have.

• Help Desk and Student Lab Hours
• Information about your PNC Career Account
• What your PNC Career Account is
• How to change your password via the Web
• GroupWise Email
• Smart Phones and PNCmobile Setup
• Access your I:\, K:\, S:\ & W:\ drives from home
• Instructional Computing Resources
  • Procedure for requesting software for the computer labs
  • Current Software in the Student Labs
  • Proposed software changes for Spring 2013
• ITaP Shopping offers discounted pricing for Computer Hardware, Software and Mobile Service Plans
• Respondus Download
• Computer Virus Hoax and Spyware Information
• McAfee Anti-Virus Download
• Faculty/Staff Standard Desktop Software Images (Windows 7)
• Faculty/Staff Standard Desktop Software Images (XP)
• PNC IT Policies
• Administrative Computing Recommendations
• Windows Vista and myPNC Portal Compatibility

If you have any questions, concerns, or suggestions, please contact the Help Desk at ext. 5511 or submit a trouble ticket online at: