Information Services - Changing Your Password on Campus

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If you don't know your username and/or password, bring a picture ID to the Help Desk, Tech 265, and a technical assistant will help you.  We will provide you with a temporary password that is only active for 24 hours.  You can then proceed to login to any PC on campus to change the password within that timeframe. 

• Press CTRL+ALT+DEL keys (hold all three down together).
• Type in your username and temporary password.
• Click OK.
• A pop up box will appear saying that the password has expired, you have 5 grace logins and do you want to change your password.
• Click Yes.
• In the appropriate boxes, enter your new password twice. (Remember:  Your password must have at least 8 letters and/or numbers but not more than 14, have no capital letters, no symbols, and be something that you have never used before.)
• Click OK.  
• Wait a few moments for the programs to load and then you will be able to access your account.

If you have any questions, concerns, or suggestions, please contact the Help Desk at ext. 5511 or by email at: helpdesk@pnc.edu.