Instructional Technology - Blackboard Vista - FAQ's

Information Services Links New and Prospective Students Student Guides and Help Student Computer Labs Faculty/Staff Guides and Help Policies

Q: How do I request a Vista course creation?
A: Faculty may log into MyPNC Banner to request Vista course creations and student enrollment. Refer to the ecourses.pnc.edu Documentation/Faculty Documentation/Vista Course Creation and Student Enrollment link.

Q: How do I request student enrollment for my Vista section?
A: Faculty may log into MyPNC Banner to request Vista course creations and student enrollment. Refer to the ecourses.pnc.edu Documentation/Faculty Documentation/Vista Course Creation and Student Enrollment link.

Q: Why can't my students see my course section?
A: It is very likely that you do not have student enrollment selected for your section. Refer to the ecourses.pnc.edu Documentation/Faculty Documentation/Vista Course Creation and Student Enrollment link to turn on student enrollment.

Q: How do I upload my Syllabus to my Vista section?
A: You may refer to the ecourses.pnc.edu Documentation/Faculty Documentation/Syllabus link.

Q: How do I upload files to my Vista course?
A: You may refer to the ecourses.pnc.edu Documentation/Faculty Documentation/Content File link.

Q: How can I remove old classes from my Course List?
A: Students may contact the instructor of the class to request removal. Faculty may contact the helpdesk to request deletion of a course.

Q: How do I download a browser?
A: Select on the following link for detailed browser information: http://www2.blackboard.com/tuneup/viewpage?name=tuneup_browser_tuneup_information#download

Q: I can't access the Chat tool. Why?
A: It is very likely that you need to update your java version. Select on this link for further assistance: Need help uninstalling and reinstalling Java?

Q: Can I request Vista training?
A: Yes. You may contact the IS Helpdesk with your availability and desired topics. Someone will contact you to set up training.

Q: I have disabled my pop-up blocker, but I keep receiving an error for my pop-ups when I run a browser check. What is wrong?
A: It's very likely that you have toolbars (i.e. google and yahoo) installed on your browser. Go to Start, Settings, Control Panel, Add/Remove Programs, uninstall all toolbars, and run another browser check.

Q: How do I request Vista training?
A: You may contact the IS Helpdesk with your availability and desired topics. Someone will contact you to set up training.

Q: I can't log in. Why?
A: If your username and password doesn't work:

1. Make sure your caps lock key is not turned on.
2. Confirm that your password has not expired.
   • Try logging into MyPNC Banner.
     • If you can not log into MyPNC Banner, follow the "Try resetting your password" section.
     • If you can log into MyPNC Banner, follow the "Confirm that your Vista account is created" section.
3. Try resetting your password.
   • Students may either change their password via email or visit the Main Computer Lab (T265) for a password reset.
   • Faculty/Staff may visit the Help Desk (T239B) for a password reset.
4. Confirm that your Vista account is created.
   • Students may contact their instructor.
   • Faculty/Staff may contact the Help Desk (x5511).

Q: I can't upload a file. Why?
A: It is very likely that you need to update your java version. Select on this link for further assistance: Important Java Note!

Q: I receive an error when I select to use the html editor. Why?
A: It is very likely that you have two versions of java installed on your computer. You will need to uninstall one of the java versions. Follow the steps below to uninstall one of the java versions:

1. From the desktop go to your Start menu, then select the Control Panel (in Windows versions earlier then Windows XP, Control Panel is located in the Settings folder from the Start menu).
2. Select Add/Remove Programs.
3. Locate and select one of the java versions.
4. Select Remove.
5. Restart your computer.

Q: I have heard this course management system referred to as WebCT, Vista, and CTWeb. What is the correct name?
A: The correct name is Blackboard Vista.

Q: What browsers are supported for use with Vista?
A: Select the following link for detailed browser information: http://www2.blackboard.com/tuneup

Q: Why aren't all my classes listed on my Course List?
A: Students may check with their instructor to verify that the instructor has selected to create the class in Vista.