Complaint Resolution for Distance Education

Purdue University North Central is committed to providing distant students with an exceptional educational experience that is transparent, efficient, stimulating and fair. If, as a prospective or current student, you feel that your experience with a distance learning course or program from Purdue University North Central has not lived up to those standards, you may register a complaint.

Filing Complaints at Purdue University North Central

If you are having problems with a course, we encourage you to contact the instructor first; instructor contact information should be available on the course website. If contacting the instructor is not appropriate or has proven ineffective, contact the appropriate office at Purdue University North Central.  Contacts for some of the important offices on campus are listed below.

For tuition and fee payments issues, contact the Bursar’s Office

For course registration and grades issues, contact the Registrar’s Office

For grants and loans issues, contact Financial Aid

For grade appeals, interactions with instructors, etc. contact the Office of the Dean of Students

For admissions issues, contact Admissions (undergraduate courses) or Graduate Studies (graduate courses).

For issues of course or instructional quality or any other concerns, contact Graduate and Extended Learning.

Purdue University North Central administrative offices are open Monday through Friday, 7:30 a.m. to 4:30 p.m. Central Standard Time and observe standard US holidays.

Filing Complaints Outside of Purdue University North Central

If you feel your complaint has not been properly addressed within Purdue, you are free to enter your complaint with other organizations at the state and national levels.

The Indiana Commission for Higher Education authorizes Purdue University North Central to offer undergraduate and graduate level certificates, baccalaureate, masters, doctorate, and first professional degrees. You may submit a complaint at the ICHE website here.

At the national level, Purdue University North Central is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Information regarding complaint process can be found on at the HLC website here.

As a distant student you can also submit a complaint regarding a Purdue University North Central course in the state where you are residing as you take the course. Below is a state-by-state list the agencies in each state responsible for complaints regarding out-of-state distance education programs.

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming