Purdue University North Central is committed to providing distant students with an exceptional educational experience that is transparent, efficient, stimulating and fair. If, as a prospective or current student, you feel that your experience with a distance learning course or program from Purdue University North Central has not lived up to those standards, you may register a complaint.
Filing Complaints at Purdue University North Central
If you are having problems with a course, we encourage you to contact the instructor first; instructor contact information should be available on the course website. If contacting the instructor is not appropriate or has proven ineffective, contact the appropriate office at Purdue University North Central. Contacts for some of the important offices on campus are listed below.
For tuition and fee payments issues, contact the Bursar’s Office
For course registration and grades issues, contact the Registrar’s Office
For grants and loans issues, contact Financial Aid
For grade appeals, interactions with instructors, etc. contact the Office of the Dean of Students
For issues of course or instructional quality or any other concerns, contact Graduate and Extended Learning.
Purdue University North Central administrative offices are open Monday through Friday, 7:30 a.m. to 4:30 p.m. Central Standard Time and observe standard US holidays.
Filing Complaints Outside of Purdue University North Central
If you feel your complaint has not been properly addressed within Purdue, you are free to enter your complaint with other organizations at the state and national levels.
The Indiana Commission for Higher Education authorizes Purdue University North Central to offer undergraduate and graduate level certificates, baccalaureate, masters, doctorate, and first professional degrees. You may submit a complaint at the ICHE website here.
At the national level, Purdue University North Central is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Information regarding complaint process can be found on at the HLC website here.
As a distant student you can also submit a complaint regarding a Purdue University North Central course in the state where you are residing as you take the course. Below is a state-by-state list the agencies in each state responsible for complaints regarding out-of-state distance education programs.